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ISO 9241 is practically a large pile of documents where usability standards are stored. It's also known as “The Ergonomics of Human System Interaction”.
It is considered important because of its sheer amount of information on usability. Expect it to cover hardware, software and processes. Several countries (especially in Europe) have even adopted some of these standards in their national law.
Few people would be interested in all the parts of the ISO 9241. In the following list, I will outline several of these documents that might interest UX designers. (If I have missed one very important part, please let me know in the comments below.)
Part 11: Usability: Definitions and concepts
Gives a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems and products and services.
Gives a brief overview of the content of the standards, what the relationship is between several standards and helps understand several definitions of Usability.
Presents usability questions that apply to dialogues (the most used link between people and information systems). It presents the seven principles of these dialogues:
Gives design principles related to the presentation of information by user interfaces. It helps UX designers understand and design to improve the perception and understanding of information (either visual, auditory, or tactile). It is really focused on helping the user to complete a task (not to corporate branding and advertising).
Guides the reader throughout a visual design process and the basis of an evaluation. It gives recommendations on syntactic or semantic aspects of information and gives pointers on the organisation of information.
This part provides guidance on how the various aspects of individualisation are made usable and accessible, but also where it might be appropriate or inappropriate.
Gives guidance on the human-centred design of web user interfaces with the aim of increasing usability, with the focus on design strategy, content design, navigation and search; and content presentation.
Gives requirements and recommendations for the design of forms (e.g. contact forms or payment forms), in which the user fills-in or selects entries.
This part describes visual user-interface elements (e.g. buttons) presented by software and provides requirements and recommendations on when and how to use
them. It includes a list of generic visual user-interface elements, as well.
Part 171 covers issues associated with designing for people with physical, sensory and cognitive disabilities, including those who are temporarily disabled, and the elderly.
Provides requirements and recommendations for human-centred design principles throughout the iterations of interactive systems.
Important to know
It is important not to confuse standards with best practices! For each product, the standard might vary from the most optimal solution. It is always recommended to perform user tests to find the solution that fits the specific problem.
Getting copies of the standards are, for an individual designer especially, fairly expensive. However, if a designer is interested, I would recommend to find a local library and see if they can make them available. Universities might have a copy of the standards available as well.
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